We want you and your pet to be happy with every Branvine order. If something isn't right, this policy explains when and how you can request a return.

The General Policy below applies to all orders. The Country-Specific Policy section contains additional rules that depend on the country your order was delivered to.

Return requests must be made within 30 days after the order has been delivered.

Unopened products may be eligible for return when the return request is submitted within the applicable return period and meets the applicable country-specific requirements.

Products that have been opened are generally not eligible for return unless the return is due to a Branvine-responsible issue. Branvine-responsible issues may include an incorrect item, damaged product, defective product, or another fulfillment issue attributable to Branvine.

Products that have been opened are generally not eligible for return, except when the return is due to a Branvine-responsible issue as described above.

To request a return, contact Branvine through our Contact Us form within the applicable return period. Please include your order details so we can review your request.

Questions about this page? Reach us through Contact Us.

If the return is due to a Branvine-responsible issue, including an incorrect, damaged, or defective product, Branvine will cover the eligible return shipping cost.

For eligible returns requested for reasons not attributable to Branvine, the customer is responsible for the return shipping cost.

Once your return request has been reviewed and approved, Branvine will process your refund. If you have questions about the status of a refund, please reach out through our Contact Us form.

If an order arrives damaged, defective, or incorrect, please contact Branvine through our Contact Us form so the issue can be reviewed.

Returns that result from a Branvine-responsible issue are handled according to the Branvine-responsible issue policy rather than the standard customer-return rules.

Questions about this page? Reach us through Contact Us.

The General Policy above applies in every country unless a country-specific legal requirement provides otherwise. Any such exceptions will be listed for your country near the top of this page.