Designed to arrive before you run out. Branvine Auto-Refill uses your pet's current daily dosage and estimated product usage to help determine when the next shipment should be prepared.

Auto-Refill is scheduled with extra time before your estimated run-out date to help reduce the chance of running out between deliveries.

The current planning buffer includes approximately 1 day for processing, 5 days for delivery, and 7 days of extra supply — about 13 days in total.

Estimated run-out is not an exact depletion date. It is an estimate based on your current dosage and available product information.

To reduce unnecessary shipments, eligible orders scheduled within 14 days of each other may be shipped together.

• One-Time + One-Time: Two separate One-Time orders are not automatically combined.
• One-Time + Auto-Refill: May be combined when their scheduled order dates are within 14 days of each other.
• Auto-Refill + Auto-Refill: May be combined when scheduled within 14 days of each other, whether it is your first Auto-Refill order or a recurring shipment.
• Earlier date wins: When shipments are combined, Branvine may move the later shipment forward to the earlier date. The earlier shipment is never delayed to create a combined shipment.
• Existing orders: Orders already created or processed are not retroactively combined with later orders.
• Future Auto-Refill schedule: If an Auto-Refill shipment is moved earlier to combine with a One-Time order, your future Auto-Refill schedule does not automatically change.

Bundling is based on scheduled order dates, not estimated run-out dates.

An order may occasionally arrive in more than one package because of inventory, fulfillment, carrier, or product-handling requirements.

Multiple packages from the same order continue to appear as one order in your account whenever possible. A split shipment does not mean you placed multiple orders.

These dates are different and should not be read as the same date:

• Scheduled order date — the date your order is scheduled to be placed.
• Processing time — the time needed to prepare your order for shipment.
• Estimated delivery — the expected delivery window after processing; not guaranteed.
• Estimated run-out — the estimated date your current supply may be depleted based on your current daily dosage. It is not the shipment date or a guaranteed delivery date.

For return eligibility and return shipping information, see Returns & Refunds