Branvine Support

Help & FAQs

Find answers about Branvine, your pet’s recommendations, orders, shipping, Auto-Refill, and account.

Getting Started

Recommendations & Pet Profiles

Products

Orders & Payments

Shipping & Delivery

Auto-Refill

Returns & Refunds

Privacy & Data

Helpful Information

Shipping Information
Returns & Refunds
Duties & Taxes
Privacy Policy
Terms of Use
Data Deletion Request

Still need help?

If you can’t find the answer you’re looking for, contact Branvine and we’ll help you find the right next step.

Help & FAQs

Getting Started

What is Branvine?

How does Branvine personalize recommendations?

Do I need to purchase something to use Branvine?

Can I update my pet’s information later?

Can I have more than one pet?

Recommendations & Pet Profiles

What information is used for my pet’s recommendations?

Are recommendations the same for every pet?

What happens if my pet’s weight, diet, or health changes?

Can I change an answer after completing my pet profile?

Are Branvine recommendations a veterinary diagnosis?

What should I do if Branvine indicates that veterinary evaluation may be needed?

Products

How do I know which Branvine product is right for my pet?

Can my pet use multiple Branvine products together?

Where can I find product ingredients?

Where can I find feeding or usage directions?

What are Trial Packs?

How many free Trial Packs can I choose?

Can I choose the same Trial Pack more than once?

Is the Trial Pack formula different from the full-size product?

How should Branvine products be stored?

Orders & Payments

Where can I view my orders?

What is a Purchase Plan?

Can I change my Purchase Plan before checkout?

Can I change an order after it has been placed?

Where will I see discounts?

Where can I find my order confirmation?

Are One-Time and Auto-Refill purchases different?

Shipping & Delivery

Where does Branvine currently ship?

When is U.S. shipping free?

How long does U.S. delivery take?

Why did my order arrive in more than one package?

Can different Branvine shipments be combined?

Does the 14-day rule apply to every order?

Does Branvine ship internationally?

Auto-Refill

What is Auto-Refill?

How is my Auto-Refill timing determined?

What does Estimated Run-out mean?

Does Branvine schedule Auto-Refill before I completely run out?

Can I change my refill interval?

Can I change the quantity?

Can I skip a product once?

Can One-Time and Auto-Refill products ship together?

If an Auto-Refill shipment is moved earlier, will all future shipments also move earlier?

Returns & Refunds

How long do I have to request a return?

Can I return an opened product?

Who pays for return shipping?

What if I receive the wrong product?

What if my product arrives damaged or defective?

Where can I read the complete return policy?

Account & Login

How do I sign in to Branvine?

How can I sign in?

Do I need to create a password?

Why did Branvine send me a verification code?

Can I use Google or Facebook instead?

Where can I update my personal information?

Where can I manage my pet information?

How do I sign out?

Privacy & Data

How does Branvine use my information?

How is my pet’s information used?

Does Facebook Login give Branvine access to my entire Facebook account?

How can I request deletion of my data?

Where can I read Branvine’s Terms of Use?

Helpful Information

Still need help?